Refunds or Exchanges

At CakeMeAway, we take pride in ensuring our customers are happy with their purchases. That’s why our cake boxes come with a 14-day hassle-free return policy.

If you're not satisfied with your order, you can return it to us within 14 days.

The item must be unused, undamaged, and in its original condition for a refund to be processed.

Return shipping costs will be the responsibility of the customer. Once we receive the returned item in good condition, we will issue your refund immediately.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately. We are happy to offer:

A full refund OR

A replacement product at no extra cost

To speed up the process, please provide:

Your order number

Clear photos of the damaged or incorrect item

You can reach us by responding to your order confirmation email or via our contact form below.

Returns from the UK

For orders shipped to the UK, please note:

If a shipment is returned due to incorrect address details or failure to clear customs, we can only refund the product cost, not the shipping fees.

We’re here to help, so feel free to reach out with any concerns!